Welcome to Leather Jacket Store! We’re here to help you navigate your style journey with our premium character-driven jackets and outfits. Below you’ll find answers to our most commonly asked questions.
🛒 Product Questions
What types of products do you offer?
We specialize in premium character-driven jackets and outfits inspired by popular movies, TV shows, and gaming culture. Our collection includes:
- Movie-inspired outfits (12 Dates of Christmas, A Boy Called Christmas, Avengers Endgame)
- TV series merchandise (13 Reasons Why, Agents of SHIELD, Batwoman)
- Gaming jackets (Apex Legends, Assassin’s Creed, Battlefield)
- Festive and seasonal collections
Are your jackets made from genuine leather?
Yes! We take pride in crafting our jackets from premium quality materials, including genuine leather and other high-grade fabrics that replicate the authentic look and feel of your favorite character outfits.
Do you offer sizing guides for your products?
Absolutely! Each product page includes detailed sizing information and measurement charts to help you find the perfect fit. We recommend checking these measurements against your own before ordering.
🚚 Shipping & Delivery
How long does order processing take?
Each jacket is carefully crafted with attention to detail. After you place your order, please allow 1-2 business days for processing before your item ships.
What shipping methods do you offer?
We offer two shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 days after shipment
- Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after shipment
Which countries do you ship to?
We proudly serve fashion enthusiasts worldwide! However, due to logistical constraints, we currently cannot ship to Asia and select remote areas. We successfully deliver to North America, Europe, Australia, and most other regions.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey to your doorstep.
💳 Payment & Billing
What payment methods do you accept?
We make checkout easy and secure with multiple payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is never stored on our servers.
🔄 Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. We accept returns within 15 days of delivery. Whether your Agents of SHIELD item doesn’t fit quite right or you changed your mind about that Army of Thieves outfit, we’ve got you covered.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on worn items unless they are defective. All returned items must be in original condition with tags attached.
🌍 International Orders
Do you charge customs or import fees?
The prices on our website do not include any customs duties, taxes, or import fees that may be charged by your country. These are the responsibility of the customer and vary by location.
What if my country isn’t listed at checkout?
If your country isn’t available during checkout, it’s likely we’re unable to ship there due to current logistical constraints. We’re constantly working to expand our shipping network.
🔧 Account & Technical Issues
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your registered email address.
Still Have Questions?
Our customer-centric team is here to help with any questions or concerns about your order, our products, or your shopping experience.
Email us at: [email protected]
We typically respond within 24 hours during business days.
Remember: At Leather Jacket Store, we’re not just delivering jackets – we’re delivering pieces of culture, character, and personal expression straight to your doorstep. Thank you for trusting us with your style journey!