Returns & Exchanges

At Leather Jacket Store, we’re committed to ensuring your complete satisfaction with every character-inspired piece you order. Whether you’re rocking an Avengers Endgame jacket, showing off your 13 Reasons Why merch, or getting festive with our 12 Dates of Christmas outfit, we want you to love your purchase. If for any reason you’re not completely satisfied, our straightforward returns and exchanges policy is here to help.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• Return request is made within 15 days of delivery confirmation
• Item is in its original condition: unworn, unwashed, and undamaged
• All original tags are attached and packaging is intact
• Item is not listed in our non-returnable products (see below)
• Proof of purchase (order number) is provided

Non-Returnable Items

To maintain the quality and authenticity of our specialized products, the following items cannot be returned or exchanged:

• Customized or personalized items (including any jackets with custom alterations)
• Intimate apparel and accessories for hygiene reasons
• Items that show signs of wear, damage, or missing tags
• Products purchased during final sale or clearance events

Note: This policy applies to all our collections including Assassins Creed Shop, Batwoman Jackets, A Discovery of Witches Outfits, and other character-driven merchandise.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information. You can use the template below:

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours (on business days) with:

• Return authorization confirmation
• Shipping instructions and return address
• Return authorization number (must be included with your return)

Step 3: Ship Your Return

Package your item securely including:

• Item in original condition with all tags
• Original packaging if possible
• Copy of your order confirmation or packing slip
• Return authorization number clearly visible on the package

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost return packages.

Step 4: Processing Your Return

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Bank Processing: 5-7 business days for the refund to appear in your account
• Total Time: Typically 8-12 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB (processed back to your card)
• PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for the replacement item.

Exchange Process

Want a different size or color? Exchanges are subject to product availability.

1. Follow the return process above, indicating you want an exchange
2. Once we receive your return, we’ll ship the replacement item
3. You’ll receive tracking information for your exchange shipment

Exchange shipping times follow our standard delivery estimates: 10-15 business days for standard shipping, 15-25 business days for free shipping.

Defective or Incorrect Items

Received a damaged item or wrong product? Contact us immediately at [email protected] and we’ll arrange a prepaid return label and expedite your replacement at no cost to you.

International Returns

Since we serve customers globally (excluding Asia and select remote areas), international returns follow the same process. However, customers are responsible for:

• International return shipping costs
• Any customs duties or taxes associated with the return
• Ensuring proper customs documentation